Segals Outdoor Furniture Care, Maintenance and Warranty


Thank you for purchasing Segals Outdoor Furniture. Segals are a family owned and run business that pride ourselves on excellent customer service and quality goods.
Further detailed care and maintenance information and recommended AFTERCARE products can be found at www.segals.com.au Regular care and maintenance as described will prolong the life of the furniture.  Failure to correctly care for your goods may result in voiding of warranty. Please read all of the information carefully prior to installation.
All of our products have been manufactured using quality products and materials.  You owe a duty of care in looking after your outdoor furniture as Australia has the most severe UV light in the world. This is the major cause of damage to your new furniture. To protect your outdoor furniture and keep it looking beautiful we strongly recommend using outdoor protective covers when not in use. Segals sell a large range of suitable covers.
 
If you need any further advice on the care of your product please don’t hesitate to contact one of our helpful staff in store or you can email via our contact us page, or at info@segals.com.au
 

After Sales Care

Please contact our dedicated customer care team for any faults, discrepancies, missing parts or other issues with your newly arrived furniture. We have a dedicated team on hand to assist.
Please email customer.care@segals.com.au
So we may assist promptly please Include in your email
·       Your sales order number
·       Details of how we can assist
·       Phone number
·       Pictures of the issue if relevant
 
An automated response will be sent to you within 30 minutes to confirm we have received the email.  One of our helpful team will be in contact within 48 hours with a resolution.
Please note that Company policy is all damage is to be reported within 7 days of receipt of goods. This 7 day clause allows us to ensure we have adequate stock levels, and an assurance that the damage has not been caused by use, incorrect storage or transportation.
 

Warranty Application

Please contact our dedicated customer care team via email at customer.care@segals.com.au for any warranty application.  To allow us to assist please include all of the following information in your email.
1.     Proof of Purchase **
2.     A picture of the complete setting  including cushions
3.     Pictures of the damaged area/s
4.     Itemize the effected pieces of the setting
5.     Current contact details if different from listed on sales order
 
** Proof of purchase can include
·       The original paper receipt issued at the time of purchase
  • Credit Card or Bank Statement*
    • showing Segals merchant description. Segals will make every effort to locate transaction receipts through our system if lost or misplaced, however this is not always possible.
    • Segals will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount at which the product in question was purchased. Please note multiple item purchases in one transaction will limit our ability to establish proof of purchase.
 An automated response will be sent to you within 30 minutes to confirm we have received the email.  One of our helpful team will be in contact within 5 working days.
 
You must advise us within 7 days when a defect is identified as failure to do so may adversely affect your rights to a remedy if your failure to advise us causes additional damage or defects in the Product. Segals will repair or replace, at its sole option, any goods which, upon inspection by Segals prove to have failed in normal use due solely to a defect in workmanship or material. This warranty is valid to the original purchaser only and is not transferable. This warranty will not cover damage caused or contributed by carelessness, lack of maintenance, departure from care and maintenance advised, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed. To the maximum extent permitted by the applicable law, Segals is not liable for direct, consequential, indirect, alteration, incidental or special loss or damage resulting from carelessness, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed. Commercial warranties limited 12 months.
 

Resin Wicker 

Apart from being one of the most popular styles in outdoor furnishings, wicker maintenance is extremely easy. It is low maintenance, for a quick clean, simply hose or wipe down the furniture. If required a warm mild soapy solution can be used for a more through clean. 
 
Do not leave resin wicker in direct sunlight or direct UV. We stock a large range of furniture covers to ensure the longevity of your furniture. We recommend these be used when the furniture is not in use. Please ensure that if you see (breakage) or feel (brittle) deterioration of the wicker that you take action to remove direct exposure immediately, failure to do so will cause further damage.
Glass can magnify the sun UV rays and cause damage to wicker in direct contact. If glass is in direct contact with wicker then ensure there is no direct sun / UV rays, alternatively remove the glass when not is use, tint the glass or cover glass (example tablecloth) when not in use.
Warranty excludes fading, sun/UV damage or glass magnification damage to wicker.

Glass

All Segals glass is tempered to the highest standards. For general cleaning simply wipe the table top glass with a damp cloth to clean, do not use harsh abrasives.
 
Glass can magnify the sun/UV rays and cause damage to wicker in direct contact. If the glass is in direct contact with any wicker then please ensure there is no direct sun / UV rays on the glass. If there is please remove the glass when not is use. Alternatively the glass can be tinted, or covered (example tablecloth) to inhibit magnification.
The glass is tempered safety glass. Although it is tougher than normal glass, IT IS NOT UNBREAKABLE and should be treated with the same care as normal glass. Do not place hot or cold items directly on to the glass, leave in full sun or drop objects on the glass.
Warranty excludes fading, scratching, water staining and damage caused by glass magnification or breakage caused by external factors.

Cushions

All Segals cushions are manufactured using a superior quality polyester fabric. Cushions should be removed and stored away in a cool dry place out of direct sunlight/ UV when not in use. Cushions can be rotated to ensure even use. Spot clean fabric using mild soapy water. If required the complete cushion can be hand washed (do not machine wash)  using a mild soapy solution, then air dried out of direct sunlight/ UV. We do not recommend removing covers for cleaning.  For added protection against staining we recommend Guardsman Weather Defense fabric protector, available in spray cans in store at Segals.
 
Each insert has been wrapped in a light paper like product. This was used to help shape the cushion during production. This will naturally disintegrate over time as it is no longer needed.
 
Warranty does not cover fading/sun/UV damage to covers. Warranty excludes stains, mildew, stretching of fabric and flattening of any cushion filling.
 

Aluminum Chair and Table Frames

Aluminum is a durable and weatherproof metal for outdoor use. It will not rust and is lightweight for ease of moving. It is low maintenance, for a quick clean, simply wipe down the furniture. If required a warm mild soapy solution can be used for a more through clean.
Do not drag furniture frames, ensure all items are lifted from the ground when moving. 
 

Granite

Granite is a hard wearing, heavy duty natural product that is porous in nature.
As this product has not been sealed wipe any spills promptly. For regular maintenance wipe the surface with a damp cloth or mild soapy water, do not use harsh abrasives to clean the surface.
Segals recommend that a Stone impregnator be applied. This is a product specifically designed for granite from you local hardware store. Application of the stone impregnator will aid longevity and help prevent staining.
Segals recommended stone impregnator is Sure Seal Stone impregnator for Porcelain. Available in a spray can for easy application in store at Segals.
Warranty excludes staining, scratching and fading.
 

GRC

GRC is a manufactured finish (Glass Fiber Reinforced Concrete)
Wipe the surface with a damp cloth or mild soapy water on a regular basis. Do not use harsh abrasives to clean the surface. To prevent staining we recommend Sure Seal Stone impregnator for Porcelain. Available in a spray can for easy application in store at Segals.
 

Marble

Marble is a beautiful, individually crafted, hard wearing natural product. Each table is individual and may differ from the display model in pattern, texture and colour.
Marble is porous in nature.  Wipe any spills promptly to avoid staining. Wipe the surface with a damp cloth or mild soapy water on a regular basis, do not use any chemicals or harsh abrasives.
 
This product has had a stone impregnated applied during the manufacturing process, however MUST be reapplied prior to use and maintained over time. A stone impregnator is a product specifically designed for marble. Application of the stone impregnator will aid longevity and help prevent staining. Segals recommend stone impregnator is Sure Seal Stone impregnator for Porcelain. Available in a spray can for easy application in store at Segals.
Warranty excludes staining, scratching and fading.
 

Polywood

Polywood is resin manufactured to look like timber. It does not splinter, crack, chip, peel or rot. It can stain like a natural timber so wipe any spills promptly to avoid staining. Wipe the surface with a damp cloth a regular basis. Do not use harsh abrasives to clean the surface. Segals recommend Guardsman Weather Defense Fabric Protection Spray to seal the Polywood, this will help prevent staining and aid longevity.
  

Recycled Teak

Recycled teak tables are made from 100% recycled teak. Each table is unique and will vary from the display model or pictures, this adds to the rustic feel. All will have putty filler covering removed nails and some patched panels.
Teak has naturally high oil content. Over time this oil rises to the surface and creates a “graying” effect (patina) and contours in the grain of the timber. We recommend a regular clean with warm soapy water to remove surface dirt, and a good coating of Bio Polish. Bio Polish (purchased from Segals) is a combination of linseed, beeswax and natural vegetable oils. It can be used on teak to enhance the natural color. It also helps to prevent staining and patina.
 
As the timber dries out it may crack. This perfectly normal and is part of the aging process of the Teak. This does not affect the integrity of your furniture.
 

Spray Stone

Spray stone is a hardwearing stain resistant manufactured finish.
Wipe the surface with a damp cloth or mild soapy water on a regular basis. Do not use harsh abrasives to clean the surface. Segals recommended stone impregnator is Sure Seal Stone impregnator for Porcelain. Available in a spray can for easy application in store at Segals. Warranty excludes staining, scratching, chipping and fading.
 

Stainless Steel

Stainless steel adds a sleek modern feel to any backyard. It is also extremely durable with regular maintenance.  As stainless steel is not totally impervious to corrosion so we recommend regular cleaning with mild soap and water to prevent stubborn build up. If near coastal areas this maintenance will be required more often. If stubborn build up occurs (tea staining) use a non abrasive stainless steel surface cleaner to rejuvenate goods.
Warranty excludes tea staining or scratching.
 

Steel Products / Wrought Iron

Both products are durable heavy metals for outdoor use. Clean products with a dry cloth or mild damp cloth. Products can rust when exposed to water or salt, a rust preventative can help prevent this.  Segals recommend Guardsman’s Weather Defense Metal Protection, available in a spray can in store at Segals.
Warranty against rusting on products is 6 months.

Teak

Teak is a timeless, low maintenance option for all outdoor furniture.
Teak has naturally high oil content. Over time this oil rises to the surface and creates a “greying” effect (patina) and contours in the grain of the timber. We recommend a regular clean with warm soapy water to remove surface dirt. As the timber dries out it may crack. This perfectly normal and is part of the aging process of the Teak.  Bio Polish (purchased from Segals) is a combination of linseed, beeswax and natural vegetable oils. We recommend it be used yearly to enhance the natural colour and help prevent staining and patina.
 

Timber

Timber is a natural product that requires regular oiling to maintain its structural integrity and appearance. How often the timber will need oiling will be  dependant on the environment that the timber is in (exposed to elements or completely enclosed patio) and type of timber  you have purchased. When timber starts to look or feel dry is the best time to oil. If the timber starts to discolor or crack, it requires oiling immediately.  The timber may need light sand prior to oiling depending on the condition. Segals recommend Cabot’s Outdoor Garden Furniture Oil (water based) available in store at Segals.
 

Timber with Coating 

This timber has been coated to create a modern looking timber with less maintenance than regular timber. Simply wash with warm soapy water as required, do not use any harsh chemicals on the coating.
The timber requires a protective finish applied on arrival with the recommended product, then maintained depending on usage and location of the timber. This product  will maintain both the coating and the timber underneath. Segals recommend Intergrain Exterior ultra clear satin finish oil available instore at Segals.
Ensure timber is not exposed to continuous extended water that may cause rotting or moulding, not covered under the warranty. Failure to oil the timber/coating  may result in cracking, splitting, discoloration, breakage lifting, flaking, discoloration or breakdown of the coating not covered by the warranty.

Textilene

All Segals sling style chairs are manufactured using a superior quality textilene fabric. To clean you can hose or wipe the chairs down. A mild soapy water can be used when needed. Do not use harsh abrasives to clean the chairs. It is recommend that furniture is not left in direct sun/UV or continuous rain.

Umbrella

Segals umbrellas are designed as a stylish addition to your garden to shade you from our harsh sun. They are not wind rated, and are not designed to be left up when not is use. All umbrellas must be properly secured at all times with a suitable umbrella base, or umbrella tiles, both available separately from Segals. The shades are made from a either Olefin or Polyester fabrics in a large range of colors. Umbrella shades can be spot cleaned using a mild soapy water. Frames can be wiped down with a damp cloth as needed.
Warranty excludes damage to umbrella caused by wind or umbrella falling over and fading/staining of umbrella shade.