Care, Maintenance and Warranty

Segals Outdoor Furniture Care, Maintenance and Warranty Information

Thank you for purchasing Segals Outdoor Furniture. Segals are a family owned and run business that pride ourselves on excellent customer service and quality goods. All of our products have been manufactured using quality products and materials. You owe a duty of care in looking after your outdoor furniture as Australia has harsh outdoor conditions, as regular care and maintenance as described will prolong the life of the furniture.

To protect your outdoor furniture and keep it looking beautiful we strongly recommend using outdoor protective covers when not in use for all furniture, even under covers areas, these not only keep the furniture clean, but will prolong the life of your furniture. Covers are an absolute necessity for any goods that are in full exposure (with the exception of Aluminium furniture frames only), and after care products will be required more often for goods in full weather.  Segals sell a large range of suitable covers in all stores and online that have been specially designed to suit our range of furniture. Covers are to be removed at regular intervals and furniture cleaned.

Like with all furniture extra care such as placemats and coasters during use help product your new furniture from scratches and spills caused by useage. Wipe all spillages promptly to avoid damage not covered by the warranty. Acidic products (juice, alcohol or coke ect) can cause etching/ damage to the surface, and oily or colour spillage can cause stains. Use ONLY warm mild soapy water to clean furniture. Harsh chemicals are not necessary and may cause damage to the surface of the furniture. Mould is a common occurrence in the outdoors. Please ensure any mould is removed and cleaned promptly to avoid staining or damage.

Some products require specific products for care and maintenance. Please ensure these directions are followed initially and maintained correctly to comply with your warranty terms and conditions.Plesae click below to see the care and maintenance information for each different material.

If you need any further advice on the care of your product please don’t hesitate to contact one of our helpful staff in store or you can email via our contact us page, or at info@segals.com.au

Glass

All Segals glass is safety glass. For general cleaning simply wipe the table top glass with a damp cloth to clean, do not use harsh abrasives.
The glass is a tempered glass. Although it is tougher than normal glass, IT IS NOT UNBREAKABLE and should be treated with the same care as normal glass. Do not place hot or cold items directly on to the glass, sit or allow children to play on glass, scratch or drop objects on the glass. Careless handling can produce damage, which may not be immediately visible, but can cause glass to shatter later if subjected to thermal or mechanical stress.
A small range of our settings, sofa sets and modular’s have a clear glass that sits directly over wicker. Glass can magnify the sun UV rays and cause damage to wicker in direct contact. If glass is in direct contact with wicker then ensure there is no direct sun / UV rays, alternatively remove the glass when not in use, tint the glass or cover glass (example tablecloth) when not in use.
Limited 1 year warranty unless otherwise stated. Warranty excludes fading, scratching, water staining and damage caused by glass magnification or breakage caused by external factors. For any glass warranty to be assessed we  require a picture of the broken glass prior to clean up.

Cushions

All Segals cushions are manufactured using a superior quality polyester fabric. Cushions should be removed and stored away in a cool dry place out of direct sunlight/ UV when not in use. Cushions can be rotated and flipped to ensure even use.

As cushions are a quality polyester in most instances they will simply require a quick wipe to remove any stains or marks. If food or drink is dropped on cushions please wipe quickly to avoid staining. Cushions can also be vacuumed to remove any dust or for a quick refresh.

Spot clean fabric using mild soapy water. If a more through clean is required then we recommend hand washing the complete cushion. Using a mild soapy solution wash the complete cushion (we suggest a large tub in the backyard) then hose out soap solution and lay flat to dry. Ensure the cushions are fully dry before placing back on the furniture.
DO NOT MACHINE WASH COVERS OR REMOVE FROM CUSHIONS FOR CLEANING. This may cause damage to covers/ zips not covered by warranty.
Each insert has been wrapped in a light paper like product. This was used to help shape the cushion during production. This will naturally disintegrate over time as it is no longer needed.
Limited 1 year unless otherwise stated. Warranty excludes cover fading/sun/UV damage to covers, stains, mildew, stretching of fabric and flattening of any cushion filling.

Aluminum Chair and Table Frames

Aluminum is a durable and weatherproof metal for outdoor use. It will not rust and is lightweight for ease of moving. It is low maintenance, for a quick clean hose down the furniture. If required a warm mild soapy solution can be used for a more through clean.
Do not drag furniture frames, ensure all items are lifted from the ground when moving.
Limited 3 year warranty unless otherwise stated. Warranty excludes damage to powder coat finish/ frames caused by corrosion, scratching, pitting, fading or peeling.

Plastic Chairs

Plastic is a durable and weatherproof material for outdoor use, and is lightweight for ease of moving. It is low maintenance, for a quick clean hose down the furniture. If required a warm mild soapy solution can be used for a more through clean.
Do not drag furniture frames, ensure all items are lifted from the ground when moving.
Limited 3 year warranty unless otherwise stated. Warranty excludes staining, scratching and fading.

Granite and Marble

Granite & Marble are a hard wearing, heavy duty natural products. Each piece is individual and may differ from the display model in pattern, texture and colour.

SURE SEAL stone impregnator must be applied on arrival of all tables, and reapplied when thinning or patchiness is observed  on table or at 12 months intervals . Failure to apply will cause damage/staining  to the table not covered by the warranty. Tables are supplied NOT sealed and are naturally porous in nature; stone impregnator will repel the stain to allow for a prompt cleaning.

Wipe the surface with a damp cloth or mild soapy water on a regular basis, do not use any chemicals or harsh abrasives.

Limited 1 year warranty unless otherwise stated. Warranty excludes staining, etching , scratching and fading.

GRC Stone Look

GRC is a manufactured finish (Glass Fibre Reinforced Concrete)

SURE SEAL stone impregnator must be applied on arrival of all tables, and reapplied when thinning or patchiness is observed  on table or at 12 months intervals . Failure to apply will cause damage/staining  to the table not covered by the warranty. Tables are supplied NOT sealed and are naturally porous in nature; stone impregnator will repel the stain to allow for a prompt cleaning.

Wipe the surface with a damp cloth or mild soapy water on a regular basis, do not use any chemicals or harsh abrasives.

Limited 1 year warranty unless otherwise stated. Warranty excludes staining, etching , scratching and fading.

Umbrella

Segals umbrellas are designed as a stylish addition to your garden to shade you from our harsh sun. They are not wind rated, and are not designed to be left up when not in use. All umbrellas must be properly secured at all times with a suitable umbrella base, or umbrella tiles x 4, both available separately from Segals.

The shades are made from either Olefin or Polyester fabrics in a large range of colors. To clean umbrella canopies, lightly brush the open umbrella with a mixture of mild detergent and warm water. Rinse thoroughly and leave the umbrella open until completely dry. Frames can be wiped down with a damp cloth as needed. When not in use, close the umbrella and use an umbrella cover. Before storing or closing, make sure the umbrella is dry to avoid mould.

Bolts can become  loose with general  movement of the umbrella. These may require retightening or reinsertion. Continued retightening may require the application of LOCKTIGHT to assist.

Umbrellas are not suitable for commercial use, and have no warranty when used for commercial conditions.

Umbrellas are not wind rated or designed for windy conditions. They are intended to be up/open for shade when in use by persons only, not left for periods of time unattended up/open. All umbrellas must be properly secured at all times recommended umbrella base or tiles x4.

Umbrellas  are not designed to be bolted/ mounted in a fixed position (bolted to the ground). There is still a degree of movement allowed with the use of the tiles. When firmly secured to the ground, this movement is inhibited. This causes undue stress on the frame of the umbrella that can result in damage to joints/ ribs, and bolts become loose.

Limited 1 year warranty unless otherwise stated.  Warranty strictly excludes damage determined to be wind damage, damage caused by umbrella falling over, failure to secure, fading/sun/UV damage to covers, stains or mildew.  Failure to use prescribed  tiles to weight umbrella down will result in voiding of warranty.

Stainless Steel

Stainless steel adds a sleek modern feel to any backyard. It is also extremely durable with regular maintenance. Stainless steel is not totally impervious to corrosion so we recommend regular cleaning with mild soap and water to prevent stubborn build up. If near coastal areas this maintenance will be required more often. If stubborn build up occurs (tea staining) use a non abrasive stainless steel surface cleaner to rejuvenate goods.
Limited 3 year . Warranty excludes tea staining or scratching.

Bila Batu Timber

Timber is a natural product that requires regular oiling to maintain its structural integrity and appearance. All timber must be oiled on arrival then maintained. How often the timber will need oiling will be dependent on the environment that the timber is in (exposed to elements or completely enclosed patio) and type of timber you have purchased. When timber starts to look or feel dry is the best time to oil. If the timber starts to discolor or crack, it requires oiling immediately. The timber may need light sand prior to oiling depending on the condition.
Bila Batu range Limited 3 year warranty. Failure to oil the timber may result in cracking, splitting, discoloration or breakage of the timber not covered under the warranty.

Steel Products / Wrought Iron

Steel and Wrough Iron  products are durable heavy metals for outdoor use. Clean products with a dry cloth. Products can rust when exposed to water or salt, a rust preventative available from most hardware stores can help prevent this. If rust in does occur please use a rust 3 in 1 converter ASAP to avoid further spread of rust and damage.  Most rust converters come in black or white ready for immediate use.
Limited 1 year structural warranty unless otherwise stated. Warranty against rusting on products is 6 months.

Textilene

All Segals sling style chairs are manufactured using a superior quality textilene fabric. To clean you can hose or wipe the chairs down. A mild soapy water can be used when needed. Do not use harsh abrasives to clean the chairs. It is recommend that furniture is not left in direct sun/UV or continuous rain.
Limited 1 year warranty unless otherwise stated.

Gas Struts

Limited 1 year warranty. These can be replced or regased by a strut specalist.

Homewares

We have a large range of outdoor accessories that are suitable for exposed areas, these have tags explaining the care and maintenance for product use. We also stock a large range of home wares that are decorative in nature for display purpose and are examples of how to merchandise your setting. These are home wares that are suitable for alfresco and enclosed areas. If you are unsure please ask.

Weather Covers

The covers are designed to protect your furniture from our harsh environment. This can include the sun, UV, rain and windy conditions. By taking the brunt of these conditions the covers will show signs of wear and tear.This can include fading from the sun, UV, stains from the rain.If exposed to extreme or continues windy conditions, or if the covers are not tied down securely they can form small tears. After heavy rain please ensure that any puddles or catchmetns in voids are removed to aviod tearing and stretching. Please ensure to remove covers reguarly and clean the furniture to avoid stains, moulding and damp. Limited warranty on covers is 6 months, excludes fading, tearing, stretching.

Warranty

For all warranty applications please contact our  Customer Care Team

You must advise us within 7 days when a defect is identified as failure to do so may adversely affect your rights to a remedy if your failure to advise us causes additional damage or defects in the Product. Segals will repair or replace, at its sole option, any goods which, upon inspection by Segals prove to have failed in normal use due solely to a defect in workmanship or material. This warranty is valid to the original purchaser only and is not transferable. This warranty will not cover damage caused or contributed by carelessness, lack of maintenance, departure from care and maintenance advised, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed. To the maximum extent permitted by the applicable law, Segals is not liable for direct, consequential, indirect, alteration, incidental or special loss or damage resulting from carelessness, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed.

Commercial warranties limited 12 months on all items, excluding commercial use of umbrellas which is not covered.

For any glass warranty claim we do require a picture of the broken glass prior to clean up.

Romalpha Clause Property in goods supplied will not pass to the purchaser until they, and all other goods supplied by Segals Oasis have been paid for in full.

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