Care, Maintenance and Warranty

Segals Outdoor Furniture Care, Maintenance and Warranty Information

Thank you for purchasing Segals Outdoor Furniture. Segals are a family owned and run business that pride ourselves on excellent customer service and quality goods. All of our products have been manufactured using quality products and materials. You owe a duty of care in looking after your outdoor furniture as Australia has harsh outdoor conditions.

Some products require specific products for care and maintenance. Please ensure these directions are followed to comply with your warranty terms and conditions.

To protect your outdoor furniture and keep it looking beautiful we strongly recommend using outdoor protective covers when not in use. Segals sell a large range of suitable covers. Listed below is the care and maintenance information for each different material.

If you need any further advice on the care of your product please don’t hesitate to contact one of our helpful staff in store or you can email via our contact us page, or at info@segals.com.au

Resin Wicker

Apart from being one of the most popular styles in outdoor furnishings, wicker maintenance is extremely easy. It is low maintenance, for a quick clean, simply hose or wipe down the furniture. If required a warm mild soapy solution can be used for a more thorough clean.
Do not leave resin wicker in direct sunlight or direct UV. We stock a large range of furniture covers to ensure the longevity of your furniture. We recommend these be used when the furniture is not in use. Please ensure that if you see (breakage) or feel (brittle) deterioration of the wicker that you take action to remove from  direct exposure immediately, failure to do so will cause further damage.
A small range of our settings, sofa sets and modular’s have a clear glass that sits directly over wicker. Glass can magnify the sun UV rays and cause damage to wicker in direct contact. If glass is in direct contact with wicker then ensure there is no direct suns / UV rays, alternatively remove the glass when not in use, tint the glass or cover glass (example tablecloth) when not in use.
Limited 1 or 3 year warranty depending on style
Excludes fading, sun/UV damage or glass magnification damage to wicker.

Glass

All Segals glass is safety glass. For general cleaning simply wipe the table top glass with a damp cloth to clean, do not use harsh abrasives.
The glass is a tempered glass. Although it is tougher than normal glass, IT IS NOT UNBREAKABLE and should be treated with the same care as normal glass. Do not place hot or cold items directly on to the glass, sit or allow children to play on glass, scratch or drop objects on the glass. Careless handling can produce damage, which may not be immediately visible, but can cause glass to shatter later if subjected to thermal or mechanical stress.
A small range of our settings, sofa sets and modular’s have a clear glass that sits directly over wicker. Glass can magnify the sun UV rays and cause damage to wicker in direct contact. If glass is in direct contact with wicker then ensure there is no direct sun / UV rays, alternatively remove the glass when not in use, tint the glass or cover glass (example tablecloth) when not in use.
Limited 1 year warranty unless otherwise stated. Warranty excludes fading, scratching, water staining and damage caused by glass magnification or breakage caused by external factors.

Treated Timber

This timber has been treated to create a modern looking timber with less maintenance than regular timber. For everyday cleaning simply wipe regularly with warm soapy water, do not use any harsh chemicals on the coating.
The treated timber requires a protective coating to maintain its integrity, the finish and timber beneath. This is to be applied on arrival then maintained depending on the usage and location of the timber. Segals recommend Intergrain Exterior ultra clear satin finish available in store at Segals.
Failure to apply or maintain the coating as prescribed may result in damage not covered under the warranty.
Limited 1 year warranty unless otherwise stated. Warranty excludes moulding, cracking, splitting, discoloration, breakage, lifting, flaking or breakdown of the coating not covered by the warranty.

Cushions

All Segals cushions are manufactured using a superior quality polyester fabric. Cushions should be removed and stored away in a cool dry place out of direct sunlight/ UV when not in use. Cushions can be rotated and flipped to ensure even use. For added protection against staining we recommend Guardsman Weather Defense fabric protector, available in spray cans in store at Segals.
As cushions are a quality polyester in most instances they will simply require a quick wipe to remove any stains or marks. If food or drink is dropped on cushions please wipe quickly to avoid staining. Cushions can also be vacuumed to remove any dust or for a quick refresh.

Spot clean fabric using mild soapy water. If a more through clean is required then we recommend hand washing the complete cushion. Using a mild soapy solution wash the complete cushion (we suggest a large tub in the backyard) then hose out soap solution and lay flat to dry. Ensure the cushions are fully dry before placing back on the furniture.
DO NOT MACHINE WASH COVERS OR REMOVE FROM CUSHIONS FOR CLEANING. This may cause damage to covers/ zips not covered by warranty.
Each insert has been wrapped in a light paper like product. This was used to help shape the cushion during production. This will naturally disintegrate over time as it is no longer needed.
Limited 1 year unless otherwise stated. Warranty excludes cover fading/sun/UV damage to covers, stains, mildew, stretching of fabric and flattening of any cushion filling.

Aluminum Chair and Table Frames

Aluminum is a durable and weatherproof metal for outdoor use. It will not rust and is lightweight for ease of moving. It is low maintenance, for a quick clean hose down the furniture. If required a warm mild soapy solution can be used for a more through clean.
Do not drag furniture frames, ensure all items are lifted from the ground when moving.
Limited 3 year warranty unless otherwise stated. Warranty excludes damage to powder coat finish/ frames caused by corrosion, scratching, pitting, fading or peeling.

Plastic Chairs

Plastic is a durable and weatherproof material for outdoor use, and is lightweight for ease of moving. It is low maintenance, for a quick clean hose down the furniture. If required a warm mild soapy solution can be used for a more through clean.
Do not drag furniture frames, ensure all items are lifted from the ground when moving.
Limited 3 year warranty unless otherwise stated. Warranty excludes staining, scratching and fading.

Granite and Marble

Granite & Marble are a hard wearing, heavy duty natural products. Each piece is individual and may differ from the display model in pattern, texture and colour.
Granite & Marble are porous in nature. Wipe any spills promptly to avoid staining. Wipe the surface with a damp cloth or mild soapy water on a regular basis, do not use any chemicals or harsh abrasives.
On arrival the table requires a seal applied. Segals recommend Sure Seal Stone impregnator available in a spray can for easy application in store at Segals. Application of the stone impregnator will aid longevity and help prevent staining.
Segals recommended stone impregnator is Sure Seal Stone impregnator
Limited 1 year warranty unless otherwise stated. Warranty excludes staining, scratching and fading.

GRC Stone Look

GRC is a manufactured finish (Glass Fibre Reinforced Concrete)
Wipe the surface with a damp cloth or mild soapy water on a regular basis. Do not use harsh abrasives to clean the surface.
On arrival the table requires a seal applied. Segals recommend Sure Seal Stone impregnator available in a spray can for easy application in store at Segals. Application of the stone impregnator will aid longevity and help prevent staining.
Limited 1 year warranty unless otherwise stated. Warranty excludes staining, scratching and fading.

Umbrella

Segals umbrellas are designed as a stylish addition to your garden to shade you from our harsh sun. They are not wind rated, and are not designed to be left up when not in use. All umbrellas must be properly secured at all times with a suitable umbrella base, or umbrella tiles, both available separately from Segals. The shades are made from either Olefin or Polyester fabrics in a large range of colors. To clean umbrella canopies, lightly brush the open umbrella with a mixture of mild detergent and warm water. Rinse thoroughly and leave the umbrella open until completely dry. Frames can be wiped down with a damp cloth as needed.
When not in use, close the umbrella and use an umbrella cover. Before storing, make sure the umbrella is dry.
Limited 1 year warranty unless otherwise stated. Warranty excludes damage to umbrella caused by wind or umbrella falling over and fading/staining of umbrella shade.

Stainless Steel

Stainless steel adds a sleek modern feel to any backyard. It is also extremely durable with regular maintenance. Stainless steel is not totally impervious to corrosion so we recommend regular cleaning with mild soap and water to prevent stubborn build up. If near coastal areas this maintenance will be required more often. If stubborn build up occurs (tea staining) use a non abrasive stainless steel surface cleaner to rejuvenate goods.
Limited 3 year . Warranty excludes tea staining or scratching.

Teak

Teak is a timeless, low maintenance option for all outdoor furniture. Segals stock both plantation teak and recycled teak.
Recycled teak tables are made from 100% recycled teak. Each table is unique and will vary from the display model or pictures, this adds to the rustic feel. All will have putty filler covering removed nails and some patched panels.
Bio polish is to be applied on arrival of all Teak goods. Bio Polish (purchased from Segals) is a combination of linseed, beeswax and natural vegetable oils. Teak is a natural product that requires regular maintenance to maintain its structural integrity and appearance. It requires a regular clean with warm soapy water to remove surface dirt and then a generous application of bio polish, this will help prevent staining, cracking and patina.
Teak has naturally high oil content. Over time this oil rises to the surface and creates a “greying” effect (patina) and contours in the grain of the timber. As the timber dries out it may crack. This is perfectly normal and is part of the aging process of the Teak.
Limited 1 year warranty unless otherwise stated. Warranty excludes surface cracking or staining of timber.

Bila Batu Timber

Timber is a natural product that requires regular oiling to maintain its structural integrity and appearance. All timber must be oiled on arrival then maintained. How often the timber will need oiling will be dependent on the environment that the timber is in (exposed to elements or completely enclosed patio) and type of timber you have purchased. When timber starts to look or feel dry is the best time to oil. If the timber starts to discolor or crack, it requires oiling immediately. The timber may need light sand prior to oiling depending on the condition.
Bila Batu range Limited 3 year warranty. Failure to oil the timber may result in cracking, splitting, discoloration or breakage of the timber not covered under the warranty.

Steel Products / Wrought Iron

Steel and Wrough Iron  products are durable heavy metals for outdoor use. Clean products with a dry cloth. Products can rust when exposed to water or salt, a rust preventative can help prevent this. Segals recommend Guardsman’s Weather Defense Metal Protection, available in a spray can in store at Segals.
Limited 1 year structural warranty unless otherwise stated. Warranty against rusting on products is 6 months.

Textilene

All Segals sling style chairs are manufactured using a superior quality textilene fabric. To clean you can hose or wipe the chairs down. A mild soapy water can be used when needed. Do not use harsh abrasives to clean the chairs. It is recommend that furniture is not left in direct sun/UV or continuous rain.
Limited 1 year warranty unless otherwise stated.

Gas Struts

Limited 1 year warranty. These can be replced or regased by a strut specalist.

Homewares

We have a large range of outdoor accessories that are suitable for exposed areas, these have tags explaining the care and maintenance for product use. We also stock a large range of home wares that are decorative in nature for display purpose and are examples of how to merchandise your setting. These are home wares that are suitable for alfresco and enclosed areas. If you are unsure please ask.

Weather Covers

The covers are designed to protect your furniture from our harsh environment. This can include the sun, UV, rain and windy conditions. By taking the brunt of these conditions the covers will show signs of wear and tear.This can include fading from the sun, UV, stains from the rain.If exposed to extreme or continues windy conditions, or if the covers are not tied down securely the can form small tears. Please ensure to remove covers regualry and clean the furniture to avoid stains, moulding and damp. Limited warranty on covers is 6 months, excludes fading, tearing.

Warranty

For all warranty applications see https://www.segals.com.au/warranty-application/

You must advise us within 7 days when a defect is identified as failure to do so may adversely affect your rights to a remedy if your failure to advise us causes additional damage or defects in the Product. Segals will repair or replace, at its sole option, any goods which, upon inspection by Segals prove to have failed in normal use due solely to a defect in workmanship or material. This warranty is valid to the original purchaser only and is not transferable. This warranty will not cover damage caused or contributed by carelessness, lack of maintenance, departure from care and maintenance advised, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed. To the maximum extent permitted by the applicable law, Segals is not liable for direct, consequential, indirect, alteration, incidental or special loss or damage resulting from carelessness, improper installation, misuse, abuse or use for purposes other than that for which the goods were designed.

Commercial warranties limited 12 months

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