After Sales Customer Care Team
Thank you for purchasing Segals Outdoor Furniture. Segals are a family owned and run business that pride ourselves on excellent customer service and quality goods. We have a dedicated trained customer team on hand to resolve all of your after sales concerns and queries.
Please complete the form below once all items have been unpackaged and checked, to contact our customer care team directly. They can assist with any faults, discrepancies, missing parts or other issues with your newly arrived furniture.
One of our helpful team will be in contact within 2 business days via email with a resolution. If you would prefer to be contacted via the phone, please continue to fill in the form below and advise your phone preference, and they will call you directly to discuss.
If the email is regarding damaged items, please upload a picture using the form below. Without a picture we are unable to action anything so please include for a prompt remedy. If the item has cosmetic damage, then please continue to use the item until a replacement can be this will not effect the claim in any way.
For information regarding spare parts for purchase please see https://www.segals.com.au/spare-parts-for-purchase/
For warranty application https://www.segals.com.au/warranty-application/
A common query from customers is regarding missing cushions. When all products dispatched the cushions are lodged firmly under the frame. During transit they become loose and move though the box. This can be confusing as it appears there are cushions missing, when in fact they are just hiding under the frames !
To find the missing cushions, please turn ALL items of furniture upside down. During unpacking chairs and boxes often become mismatched, so a chair you thought was missing a cushion may in fact be from a different box. Cushions can be lodged far up the back of the chair, you may need to kneel on the ground to reach right under to remove the cushion. We understand that in most instances you have already had a quick look before contacting us, , however if you could please double check we would appreciate it. 99% of the time the cushions are then found and your new furniture is ready to use.
Alternatively you can email us at firstname.lastname@example.org So we may assist promptly please include
- Your sales order number
- Details of how we can assist
- Phone number
- Any pictures of the issue if relevant
Please note that as listed on your sales order company policy is all damage is to be reported within 7 days of receipt of goods. This 7 day clause allows us to ensure we have adequate stock levels, and an assurance that the damage has not been caused by use, incorrect storage or transportation.