Customer Care Team

Thank you for purchasing Segals Outdoor Furniture. Segals are a West Australian family owned and run business of over 30 years that pride ourselves on excellent customer service and quality goods. We have a dedicated trained customer team on hand to resolve all of your after sales concerns and queries. Please read below for help with newly purchased items, and warranty applications.

To ensure you enquiry is directed correctly please read below an click on the link that is most suitable. For a prompt response please ensure all requested information is sent when submitting.

New Purchased items

Our customer care team will assist with all faults, order discrepancies, missing parts or other issues with your newly arrived furniture.  One of our helpful team members will be in contact within 2 business days via email.

Please CLICK HERE to let us know how we can help !

Warranty Application

Please contact our dedicated customer care team directly via this form for all warranty applications or query regarding any goods that have been in use or are not newly delivered. One of our helpful team will be in contact within 5 business days via email.

If you have your sales order number please CLICK HERE to complete an online application.

If you are unable to provide a sales order number please CLICK HERE to complete an online application.

Frequently asked questions

Our policies on laybys, cancellations and returns  CLICK HERE

Looking for replacement cushions CLICK HERE

Searching for spare parts CLICK HERE 

Need some further information on after care or maintenance CLICK HERE

Contact Customer Care

Please contact our dedicated customer care team directly if you have a query, complaint or suggestion

CLICK HERE to get in contact with the team direct

We can also be contacted by emailing customer.care@segals.com.au

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