Customer Care Team

Frequently asked questions

Our policies on laybys, cancellations and returns  CLICK HERE

Looking for replacement cushions CLICK HERE

Searching for spare parts CLICK HERE 

Need some further information on after care or maintenance CLICK HERE

We have a dedicated trained customer team on hand to resolve all of your after sales concerns and queries. Please read below for help with newly purchased items, and warranty applications. To ensure you enquiry is directed correctly please read below an click on the link that is most suitable. For a prompt response please ensure all requested information is sent when submitting.

Still Need Help ?

Purchased within the past 6 weeks

For any queries regarding your new purchase including missing or incorrect parts, after care queries or covers,  please call your local store.

Please ensure you have your sales order number handy !

If you have received any damaged items, please send us some pictures so we can help  CLICK HERE to upload the pictures directly to the customer care team.

If you cannot upload pictures, or require further assistance and need to contact the customer care team directly please CLICK HERE

Purchased more than 6 weeks ago

Please contact our dedicated warranty team directly via the below forms for all warranty applications and purchases made more than 6 weeks ago. One of our helpful team will be in contact within 5 business days via email.

If you have your sales order number please CLICK HERE to complete an online application.

If you are unable to provide a sales order number please CLICK HERE to complete an online application.


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