Thank you for purchasing Segals Outdoor Furniture. Segals are a family owned and run business that pride ourselves on excellent customer service and quality goods. We have a dedicated trained customer team on hand to resolve all of your after sales concerns and queries. Please read below for help with newly purchased items, and warranty applications. For a prompt remedy please ensure that all requested information is sent initally.
We are experiencing some delays during during COVID-19, we apologise for any inconvenience caused.
New Purchased items
Our customer care team can assist with any faults, discrepancies, missing parts or other issues with your newly arrived furniture. Please complete the form below once all items have been unpackaged and checked.
One of our helpful team will be in contact within 2 business days via email with a complete resolution. If you would prefer to be contacted via the phone, please continue to fill in the form below and advise your phone preference, and they will call you directly to discuss. If you would like to collect or exchange parts at our warehouse prior to 48 hours please call the manager of the store of purchase.
If the email is regarding damaged items, please upload a picture using the form below. Without a picture we are unable to action anything so please include for a prompt remedy. If the item has cosmetic damage, then please continue to use the item until a replacement can be this will not effect the claim in any way.
A common query from customers is regarding missing cushions. When all products dispatched the cushions are lodged firmly under the frame. During transit they become loose and move though the box. This can be confusing as it appears there are cushions missing, when in fact they are just hiding under the frames !To find the missing cushions, please turn ALL items of furniture upside down. During unpacking chairs and boxes often become mismatched, so a chair you thought was missing a cushion may in fact be from a different box. Cushions can be lodged far up the back of the chair, you may need to kneel on the ground to reach right under to remove the cushion. We understand that in most instances you have already had a quick look before contacting us, , however if you could please double check we would appreciate it. 99% of the time the cushions are then found and your new furniture is ready to use.
For information regarding spare parts for purchase please see https://www.segals.com.au/spare-parts-for-purchase/
If your query relates to a warranty (item that has been in use) please see the information and form further down the page
Please contact our dedicated customer care team directly for a warranty application or query. One of our helpful team will be in contact within 5 business days.
So we can assist promptly please ensure to include the following
• Sales order number or Proof of Purchase **
• A picture of the complete setting in situ including cushions
• Pictures of the damaged area/s
• Itemize the effected pieces of the setting
• Current contact details if different from listed on sales order
** A proof of purchase is required for all warranty applications.
For a prompt processing of application the sales order number is preferable. Should this not be able to be located we can accept a Credit Card or Bank Statement showing Segals merchant description, the date, and amount of the sale. We will also require the name as shown on the original receipt , and suburb as shown on the original receipt. Segals will make every effort to locate transaction receipts through our system if lost or misplaced, however this is not always possible. Segals will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount at which the product in question was purchased. Please note multiple item purchases in one transaction will limit our ability to establish proof of purchase.