Customer Care New Purchased Items - No Pictures Attached

Customer Care Team

If you have a general enquiry, or complaint please complete the form below and our customer care team will be in contact within 2-3 business days.

If you have received any damaged items, complete form below and the store or purchase will be in contact to discuss the options to remedy.

Please ensure that all packages have been opened and checked prior to submitting this form. this includes all boxes, instructions and bolts.

If you are missing cushions please ensure you have checked under ALL items supplied. cushions are stord under furniture during shipping. This includes all furniture frames, chairs, couches and tables.

If the item has cosmetic damage, then please continue to use the item until a remedy is provided. This will not affect the claim in any way.

Full Name (listed on sales order)*
Full Name (listed on sales order)
Address*
Street Address Suburb Postcode
Email*
Email
Phone*
Phone
Yes I confirm all items have been unpacked and checked prior to lodging including instructions, nuts and bolts*
- Yes I confirm all items have been unpacked and checked prior to lodging including instructions, nuts and bolts
Have you spoken to a team member instore ?
Which store have you spoken to?
- Myaree
- Mandurah
- Osborne Park
- Joondalup
- Haven't spoken to store
Name of Sale Staff
Sales Order Number
Sales Order Number
If sales order number is not able to be provided for goods purchased within 14 days then please provide the following
If sales order number is not able to be provided for goods purchased within 14 days then please provide the following
Date of Purchase
Let us know how we can help*
Let us know how we can help
I understand that I will be required to provide pictures for a resolution and this process may extend beyond the 2 business day resolution period*
- Yes I understand that I will be required to provide pictures for a resolution and this process may extend beyond the 2 business day resolution period
CAPTCHA
Please ensure all pictures have a red circle with a cross inside prior to ticking this box. This will appear when the upload is complete after 100%.

Please press submit once, it may take up to 20-30 seconds (depending on your connection speed) to upload your form. You will then be taken to a confirmation page.
If you don’t get sent to a new page, then there is an error on the page, and your query has not been sent. Please see the error in RED and correct before trying to resubmit.

Please correct the error and re submit.