Customer Care Team

New Purchased items

Our customer care team  can assist with any faults, discrepancies, missing parts or other issues with your newly arrived furniture. One of our helpful team will be in contact within 2 business days via email with a complete resolution. Please complete the form below once all items have been unpackaged and checked. If the email is regarding damaged items, please upload a picture using the form below. Without a picture we are unable to action anything so please include for a prompt remedy.

If you would like to collect missing parts at our warehouse prior to 48 hours please call the manager of the store of purchase.

If the item has cosmetic damage, then please continue to use the item until a remedy is provided. This will not affect the claim in any way.

  • By ticking this box I confirm I have unpacked and checked all items including instructions, nuts and bolts prior to lodging this form. If no, please DO NOT complete the form until all items have been unpacked. This will avoid the possibility of duplicate forms and stop any delays for assistance.
  • Sales Order Number
  • If sales order number is not able to be provided for goods purchased within 14 days then please provide the following
  • Let us know how we can help
  • Please upload your pictures by pressing SELECT FILES.
    Drop files here or
    Accepted file types: png, jpg, jpeg, gif, Max. file size: 3 MB, Max. files: 3.
    • Please ensure all pictures have a red circle with a cross inside prior to ticking this box. This will appear when the upload is complete after 100%.

    Please press submit once, it may take up to 20-30 seconds (depending on your connection speed) to upload your form. You will then be taken to a confirmation page.
    If you don’t get sent to a new page, then there is an error on the page, and your query has not been sent. Please see the error in RED and correct before trying to resubmit.

    Please correct the error and re submit.


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