Customer Care Team

New Purchased items

Our customer care team  can assist with any faults, discrepancies, missing parts or other issues with your newly arrived furniture. One of our helpful team will be in contact within 2 business days via email with a complete resolution. Please complete the form below once all items have been unpackaged and checked. If the email is regarding damaged items, please upload a picture using the form below. Without a picture we are unable to action anything so please include for a prompt remedy.

If you would like to collect or exchange parts at our warehouse prior to 48 hours please call the manager of the store of purchase.

If the item has cosmetic damage, then please continue to use the item until a remedy is provided. This will not affect the claim in any way.

  • I have unpacked and checked all items prior to lodging this form. If no, please unwrap and check all items prior to contacting customer
  • Reply Preference, please ensure that all requested information has been received. Once all received a team member can call to discuss further. If further information is required this will be requested via email.
  • Sales Order Number
  • Let us know how we can help
  • Please upload your pictures by pressing SELECT FILES.
    Drop files here or
    Accepted file types: png, jpg, jpeg, gif.
  • Please ensure all pictures have a red circle with a cross inside prior to ticking this box. This will appear when the upload is complete after 100%.

Please press submit once, it may take up to 20-30 seconds (depending on your connection speed) to upload your form. You will then be taken to a confirmation page.
If you don’t get sent to a new page, then there is an error on the page, and your query has not been sent. Please see the error in RED and correct before trying to resubmit.

Please correct the error and re submit.

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