Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of Segals Outdoor Furniture’s website, services, and the purchase of our products instore, and online. By accessing our website or placing an order, you agree to be bound by the following terms.
- About Us
Segals Outdoor Furniture is a retailer specializing in quality outdoor furniture and accessories. We operate online and from multiple retail locations.
- Pricing and Payments
- All prices are in Australian Dollars (AUD) and include GST unless otherwise specified.
- We accept major payment methods including Visa, Mastercard, and EFTPOS. Online orders may require full payment at checkout.
- Prices and product availability are subject to change without notice.
- Orders and Availability
- All orders are subject to stock availability and confirmation.
- Segals reserves the right to cancel or refuse any order due to inventory errors, suspected fraud, or pricing discrepancies.
- Bulk or custom orders may require additional lead time.
- Shipping and Delivery
- We deliver across selected regions in Australia. Shipping fees vary by location and order size.
- Delivery times are estimates only and are not guaranteed.
- Customers must inspect goods upon delivery and report any issues within 48 hours.
- Delivery is to ground-floor, front-door locations unless otherwise arranged.
- Click & Collect
- Click & Collect orders will be held for 7 days after notification of readiness.
- Valid ID and proof of purchase are required upon collection.
Returns & Exchanges
- Items may be returned within 14 days of purchase for exchange or store credit only, provided they are unused, in original packaging, and accompanied by proof of purchase.
- Refunds are only issued for faulty or damaged goods in accordance with Australian Consumer Law.
Clearance and floor stock items are non-refundable. Custom orders are also non-refundable, unless faulty.
Terms
Limitation of Liability
Segals Outdoor Furniture shall not be liable for any indirect or consequential losses arising from the use or inability to use our products or services, beyond those required under consumer law.
Intellectual Property
All images, text, branding, and website content are the property of Segals Outdoor Furniture and may not be copied or reproduced without prior written consent.
Privacy Policy
We collect personal information to process your orders and provide services. Please refer to our Privacy Policy for more information on how we manage your data.
Changes to These Terms
Segals reserves the right to update these Terms at any time. Changes become effective upon posting to our website.
Warranties & Product Care
Warranties
- All products come with guarantees under the Australian Consumer Law. In addition, Segals may offer specific manufacturer warranties on select items.
- Warranty does not cover misuse, neglect, improper care, or normal wear and tear, and is non-transferrable.
- Proof of purchase is required for all warranty claims.
Product Care
- Customers are responsible for maintaining their outdoor furniture according to Segals’ Care Instructions.
Prolonged exposure to sunlight, rain, and salt air may affect the longevity of your furniture.
Dispute Resolution
This Segals Outdoor Furniture policy covers B2B sales, returns & refunds, and online purchases, while remaining compliant with Australian Consumer Law (ACL).
Segals Outdoor Furniture is committed to maintaining positive relationships with both individual and business customers. This Dispute Resolution Policy outlines the steps we take to resolve any concerns related to purchases, including B2B transactions, returns, refunds, and online sales.
Scope of This Policy
This policy applies to disputes relating to:
- Online or in-store purchases
- Returns and refunds
- Product warranty claims
- Delivery issues
- Business-to-business (B2B) transactions
Step 1: Contact Customer Service
If you experience an issue, please contact our Customer Service team as soon as possible.
Contact Details:
Email: [email protected]
Please provide:
- Order number or invoice
- Description of the issue, including date of first sign of
- Detailed photos of the issue, and the location and environment of product
We aim to acknowledge complaints within 2 business days and resolve most matters within 10 business days.
Step 2: Internal Escalation
If the issue remains unresolved, it will be escalated to a manager or a senior representative for review. We will aim to provide a final written response within 7 business days of the escalation.
Step 3: Mediation (If Necessary)
If the dispute cannot be resolved internally, either party may initiate mediation through an independent body. Recommended options include:
- The Department of Local Government, Industry Regulation and Safety (LGIRS)
– Consumer Protection WA (for individual consumers) - WA Small Business Development Corporation (for B2B clients)
Both parties will act in good faith during mediation. Each party is responsible for their own legal or advisory costs unless otherwise agreed.
Online Purchases
For online transactions:
- We comply with Australian Consumer Law for refunds and replacements.
- You may return faulty or damaged items in accordance with our Returns & Refunds Policy within our Terms and Conditions.
- Change-of-mind returns may be considered at our discretion (conditions and restocking fees will apply).
Business-to-Business (B2B) Sales
For B2B clients:
- Contract terms may override this general policy where explicitly stated.
- Faulty goods will be repaired, replaced, or refunded in line with ACL or contractual terms.
- Disputes related to large commercial orders or custom furniture may involve extended lead times for resolution.
Legal Rights
This policy does not affect your rights under the Competition and Consumer Act 2010 (Cth). If necessary, customers may escalate unresolved disputes to the appropriate state tribunal or court.
Lowest Price Guarantee Policy (LPG)
This Segals Outdoor Furniture policy is designed to align with Australian Consumer Law and applicable to all retail customers.
At Segals Outdoor Furniture, we not only strive for the best quality and craftsmanship of our products, but we work hard to have the lowest prices, always. This LPG Policy outlines your our commitment to that promise, and the conditions of the LPG.
LOWEST PRICE GUARANTEE
- We’ll beat any cheaper price on a comparable stocked item, guaranteed.
Conditions*
- Lowest Price Guarantee applies to identical or directly comparable stocked items offered by an Australian retailer.
- Competitor item must be in stock and available for immediate purchase and delivery.
- Excludes clearance, liquidation, ex-display, seconds, commercial quotes, marketplace sellers, pricing errors, special orders, trade quotes, finance offers and bundled promotions.
- Price must be verified by Segals at time of purchase.
- We reserve the right to refuse comparisons where specifications, warranties or availability differ.