Customer Care Team

Segals are a West Australian family owned and run business of over 30 years that pride itself on excellent customer service and quality goods.

We have a dedicated trained customer team on hand to resolve all of your warranty concerns and queries.

For a prompt response please ensure that all requested information is sent initially, and a response will be received within 7  business days. We ask for your patience during peak times any small delays occur and can assure you our team will be in contact to help.

Warranty Application with Proof of Purchase

To exercise a warranty we need to locate your sales order in our system. This tells us what the item was, and what warranty the item had at the time of purchase. The onus is on the customer to provide a sales order or other proof of purchase and no warranty will be accepted for assessment without one of these options provided.  Unfortunately all historical sales orders are archived by sales order number only. Should this not be able to be supplied, we can search our EFTPOS/ credit card payments to match to your payment to locate your sales order in our system. We apologise we are unable to trace any payments made with cash or vouchers.  Segals will make every effort to locate an EFTPOS/ credit card payment transaction through our system if your sales order is lost or misplaced, however this is not always possible.

Please ensure that all information is provided initially so an assessment can be made. Information not supplied will be re-requested and may cause delays to occur.

  • Name of Warranty Applicant
  • Current Address
  • Current Phone Number
  • Name of Warranty Applicant
  • Address supplied for sales order when purchased
  • Phone number supplied for sales order when purchased
  • Upload a copy of your Proof of Purchase (a copy of your credit card or EFTPOS statement with Segals listed as the merchant) by pressing Choose file.
    Drop files here or
    Max. file size: 3 MB, Max. files: 1.
    • Upload a picture of Full Setting including all cushions here by pressing Select File.
      Drop files here or
      Accepted file types: png, jpg, jpeg, gif, Max. file size: 3 MB, Max. files: 2.
      • Upload pictures of damaged/ warranty item here by pressing Select File
        Drop files here or
        Accepted file types: png, jpg, jpeg, gif, Max. file size: 3 MB, Max. files: 3.
        • Please ensure all pictures have a red circle with a cross inside prior to ticking this box. This will appear when the upload is complete after 100%.

        Please press submit once, it may take up to 20-30 seconds (depending on your connection speed) to upload your form. You will then be taken to a confirmation page.
        If you don’t get sent to a new page, then there is an error on the page, and your query has not been sent. Please see the error in RED and correct before trying to resubmit.

        Please correct the error and re submit.

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